My faith in customer service has been temporarily restored.
I went into Tesco 15 mins before closing to buy a top up voucher for my internet dongle, get told to do it on the self serve as they've no staff for tills. So I do. Then I get home, and something makes me realise I've left the voucher in the self service machine!!
It's five mins to closing by this time, so I run all the way back to the shop, stagger up there out of breath and pleaded with the security guard to let me back in as they'd closed up by time I get there. The staff make a half arsed attempt to look through the bin behind the tills, but they're not really showing much interest in my situation, they want to get home. It's not there. So I walk out hoping that the person who found it uses my credit well!
Then as I'm walking out of the shop I see the security guard going through the bin outside the main doors, and he hands me a scrumpled up voucher. The person behind me must have thrown it away thinking it was a receipt. I could have hugged him, but I just called him a star and thanked him. It's his job to help people after all, but some store security can be twatish.
Happy happy Helen, I'm too skint to be wasting 15 quid like that!