Vivian said:
i concur. my loyalty also depends HIGHLY on how much the company values my business. if a company makes like they don't need my business, i will not buy. hell, i have passed on buying from reputable companies things i need simply because their website was a piece of shit.
one company that really stood out to me was Oakley. I once received a pair of Oakleys as a GIFT (no receipt,) and i broke the frame later on.
i phoned the company, and they agreed to place the lenses in a new frame for $20. well i mailed it out, and i received it back in 2 short weeks with a letter attached, stating that they did not make that style of frame any more and could not put my lenses in it.
included was a BRAND NEW (frame AND lenses) pair of fucking awesome shades in the same colour scheme!
then there is shit i like for no fucking reason. like coca cola. i won't drink it, but i'll buy it for it's 50 million other uses and buy coca cola paraphernalia 'just because.' maybe it's the commercials... they do have some awesome commercials lately.
then there is Honda. good old Honda. though they do a lot of outsourcing as i've discovered recently, the design of their products is of superior quality to most and have proven time and again that they can handle more abuse than was once physically possible because the design is so innovative and precise that component stress is a lot less than the equivalents from other manufacturers.