How to Make Comments, Suggestions and Complaints
I have a suggestion for how to improve Bluelight. How do I share my idea?
Please make a new thread in the Support forum and explain what you had in mind. If it's a good idea and it can be done with available resources, then it might happen.
What if I come across a thread that I think violates the Bluelight User Agreement or breaks the forum guidelines?
Click on the Report button on the post in question. Describe the situation on the next screen and hit submit. This will send a notice to the moderators and senior staff making them aware of the situation.
What if I receive a private message from another poster that is soliciting me to buy or sell drugs?
This is a very serious violation of the Bluelight User Agreement. Please forward the message to an administrator so they can fix this problem.
Why was my post closed or moved? I don't understand what I did wrong.
There was almost certainly a good reason for this to happen, even if you aren't aware of it. But sometimes moderators might make mistakes, too. Often things aren't cut and dried, and a decision could easily go either way. If you think we've made a wrong decision, here's what to do:
The post will state which moderator closed it. Send them a PM to ask why it was closed.
- Be polite. There is no need to be overly angry or belligerent – this will only make things worse.
- Clearly indicate your question or problem. If you just want an explanation, ask for one. If you disagree with their stated reason for their actions, say why you disagree. Don’t leave them guessing.
- Include a link to the thread in question. This makes it easier for them to know what you are talking about, rather than having to dig.
- Be patient. Moderators have lives, too.
- Please remember that it is not uncommon for a poster's polite inquiry or request for clarifcation to result in a thread being re-opened or a decision reversed.
What if I do not receive a response from the moderators?
Please wait at least 24 hours. If you do not receive a response, contact another forum mod, or the forum senior mod. Explain the original situation and state how much time has passed.
What if my problem is with the moderators? Who do I contact?
Please make a reasonable attempt to resolve the issue with the moderator(s) in question privately. If that fails, contact the forum senior mod or administrator and explain the situation. When you do so, remember the following:
- Once again, be polite and patient.
- Include any communication you have had with the moderator(s) in question.
- Clearly indicate the problem and include links to illustrate what you are talking about.
If, at any point, you feel unsatisfied with this process or you would simply prefer to air your issue in public, you should start a thread in the Support forum and we'll address the issue there. As with participation in any forum, please ensure your post is civil.
Bluelight gives a lot of power to the moderators to manage the day-to-day operation of the forums. Making a difficult judgment call or committing a simple human error does not mean a moderator was derelict in their duty. Please note that the complaints procedure stops with the site ownership. If you are still unsatisfied, just laugh and remind yourself that Bluelight is only a message board.
