Cosmic Mist
Bluelighter
- Joined
- Dec 24, 2002
- Messages
- 1,510
Ok, my $0.02 :
I've worked in Maccas, Pizza Haven, Coles and now ANZ (as a bank teller), so i know about what it's like to work in the aforementioned areas of Customer Service. The sad fact is that it IS a real bitch of a job, but someone has to do it. The amount of times i would say to someone "Hi, How are you today?" just to be completely ignored really bothered me. One day i decided to do some thig different, when customers replied to the aforementioned question with "good, how are you?" i would reply with "oh, i'm terrible actually..."
And do you know what, no one gave a damn. Someone before mentioned the fact that people in customer service are like vending machines - i think that's partly true.
What really gets me is when customers get upset because they disagree with a particular part of bank policy and react as though it is me personally who has institutionalised a certain fee, charge, or other inconvenience.
From the other side of the coin however, i do hate it when i'm at the bank (for example) and the person behind the counter is mucking around. This frustrates me because i know how to do their job, and therefore realise what they are doing. I don't mind waiting if the person is genuinely in the middle of something, but quite often it's just that they don't want to serve you (from my experience of most bank tellers anyway.)
I think there are two sides to every story... the amount of customers i had at Coles who actually congratulated me for even trying o start a conversation with them was astounding - a lot of them remarked that is seems to be the cashiers who do not want to talk.
Sorry, a bit off topic there...
I've worked in Maccas, Pizza Haven, Coles and now ANZ (as a bank teller), so i know about what it's like to work in the aforementioned areas of Customer Service. The sad fact is that it IS a real bitch of a job, but someone has to do it. The amount of times i would say to someone "Hi, How are you today?" just to be completely ignored really bothered me. One day i decided to do some thig different, when customers replied to the aforementioned question with "good, how are you?" i would reply with "oh, i'm terrible actually..."
And do you know what, no one gave a damn. Someone before mentioned the fact that people in customer service are like vending machines - i think that's partly true.
What really gets me is when customers get upset because they disagree with a particular part of bank policy and react as though it is me personally who has institutionalised a certain fee, charge, or other inconvenience.
From the other side of the coin however, i do hate it when i'm at the bank (for example) and the person behind the counter is mucking around. This frustrates me because i know how to do their job, and therefore realise what they are doing. I don't mind waiting if the person is genuinely in the middle of something, but quite often it's just that they don't want to serve you (from my experience of most bank tellers anyway.)
I think there are two sides to every story... the amount of customers i had at Coles who actually congratulated me for even trying o start a conversation with them was astounding - a lot of them remarked that is seems to be the cashiers who do not want to talk.
Sorry, a bit off topic there...