essentially, this woman's friend (so she says) bought her a scrapbook two months ago. She came in to return it today. At first I said I'd give her store credit because our return policy is 30 days. Then, I looked at the book, and 3/4ths of the pages inside were ripped, so I then I told her I couldn't take it back because it was unsellable.
She asked to speak to a manager (which I am the assistant manager, but my boss happened to be right behind me so I called her over).
The woman then said she we needed to take the book back because one of the pages in it said "spouse" (it was on a paper with a family tree on it and it had a space for "spouse's name") and she was divorced and it OFFENDED her. Only she said all this screaming like a crazy person. Then, she grabbed the other item she wanted to return and her receipt and walked out. She left the book on the counter, which I threw out because what I am going to do with a broken book? I'm waiting for her to call next week and say she wants her book back and that we owe her the money for it if we got rid of it.
I wanted to tell her maybe she should be mad at her friend and not us because if your divorce was so hard on you you can't even see the word spouse, your friend should know better.
I mean, she literally could have taken that one paper out and replaced it with one of the 10,000 other papers we have that cost all of 99 cents.