T.I.P.S.
does anyone even know that this is the acronym for "To Insure Prompt Service"?
i have worked in the service industry in floor.i.da for almost 4 years. i make $2.13 an hour. i have worked for the same company for 2.5 years and will never get a raise. i have gotten promotions (but these truly do equal MORE WORK). the only way i can get more money is to go into management (blech- this is why i am in college right now), my company does not offer raises. i do think that my job is a lot harder and more draining than scanning UPC's at a grocery store (did that for 1.5 years). so, i could work minimum wage at a lot of retail places and make the federal minimum wage of $5.15/hour, or i can work in a restaurant and make $2.13/hour plus tips.
i realize that my job is not as "important" as working in a hospital and some office jobs, but it's still important.
also, the standard of living has gone up. federal minimum wage was $4.25/hour about 10 years ago, it is now $5.15/hour. but, alas, that does not mean that our guests tip more. i realize that the price of your filet went up $2 (i also feel that squeeze for more money!). do you think i did that? or that my company feels charitable and puts it in my pocket? no.
to ensure prompt service...
i want to challenge you guys. here's an exercise: go to the same restaurant for the next two months or so. go there about 2x a week if you can. if and when you find a really nice server, start asking for that server (you will now be considered a "call party"...look at you VIP's!). start tipping "very well", i.e. 25%. as you keep giving that server repeat service and excellent tips, see if your service doesn't get BETTER and maybe they'll "forget" to charge you for those sodas and that soup. they'll tell you that the prime rib looks like shit and give the inside info on how the servers there do it (like mix the ranch dressing and the tangy tomato dressing together- sorry, inside Outback speak!) if you became
my call party, you would get incredible service. your drinks would be on the table and as soon as i see your faces in the foyer. if i'm bartending and happy hour has
just ended, i can "grandfather" you in. if i make way too much rum rummer in the blender, i'll give you that 6oz. leftover. but if you're not cool, it doesn't bother me to just strain it down the sink. it becomes a symbiotic relationship. i rely on you for my livelihood (and drinking habit) and you rely on me for providing you with excellent service, b/c you don't want to slave away in a hot kitchen.
a couple of other things:
~ i haven't seen "tipping out" mentioned once. when i work the floor, i have to "tip out" 3% to bussers, hosts, and bartenders (i'm not complaining, they deserve this...and more). i usually tip a little extra to the bartender so i get my drinks first. it becomes a mutual understanding. so, when you have a $100 check and you leave $15, i only get to see $12 of that.
~ i regard "going out to eat" (or drink) as a treat. i have never gone out unless i had enough for my dinner and a hefty tip. your gratitude is very nice if you can't afford a big tip, but it's not going to pay my utilities bill, is it? buy some ramen noodles if you're a struggling college student, sit down, and study (like i do)!
~ also, for those of you who are sometimes running low on cash and "can't tip", what did you order? i realize not everyone is like this, but when i see a couple who orders lobster crab cakes for an appetizer, two large filets for dinner, dessert, and not to mention a couple of top-shelf drinks leave a 10% tip, i can't help but think they might need to reprioritize, eh?
~ another thing- high on the list of a server's duties is to "turn and burn". our company expects us to "up-sell" an appetizer and dessert to every table
and have that table be ready for the next party in about an hour when we're "on a wait". so, if you're sitting there "just having coffee and catching up with an old school chum", we expect you to compensate us for the time you used our table. i know it may sound greedy, but it's the truth. if you sit there for an hour and have a $12 check, and tip me $3, that's pretty gnarly. i could have had two couples run up a check for about $80 in that time, and *crosses fingers* hopefully tip me about $15-$16. i'm not asking for a 100% tip on your coffee check, i'm just asking you to sit at the bar, or a coffee shop.
~ i realize that the general stereotype for teen servers is a dismal one, it's often true. but, i work with a woman who is a career waitress (she has no education...and- vicious cycle- cannot afford to go back to school because of her pay.) who has been doing this for 20 years. she is by-far one of the worst servers i have ever seen. sweet as peaches, but god help you if she waits on you. =)
~ waiting tables is phyically, emotionally and mentally taxing. you don't hafta be a mensa member to do it, but it gets to you. i have to lift trays that are 30+ lbs, with a 140 degree plate searing the side of my neck, and dodge toddlers whose parents can't control them in the dining room. i am called "sweetheart" by hideous people who i have asked to call me "heather" numerous times. if i can remember your name along with the other 40 or so other regulars i have, you can remember my name, too. call me a feminist, but that shit is condescending. i know that some people realize it was josh the grill guy who fucked up their steak, not me. these people also know i'm waiting on about 16 other people at different tables, as well. i know the words "too fucking busy" shouldn't be in a waitress' vocabulary, but...they are (my fellow "reservoir dog" fans!) =)
~i work at a restaurant that adds 15% gratuity for parties of 8 or more. big parties are exhausting, for me and the kitchen. i have NEVER been to restaurant that added the tip w/o either having the server tell me or it being clearly stated on the menu. 18%-20% is entirely fair for large parties. you guys are a hassle (not personally, but sometimes to seat 15 people at once and join up tables is difficult), and most stay for well over an hour. that's fine, we expect you to. we want you to. just...help us out.
~all of us americans would shit a goddmaned brick if we did away with tipping and the prices of their food went up $10. admit it.
~is figuring out an even-numbered percentage
REALLY that difficult? yeah? then pull out your fuckin' cell-phone and use it's calculator.
~ one last thing, i think... =) i work near daytona beach, but in a small town. a small town that is incredibly seasonal. during "bike week", "speed weeks", and "spring break", i make bank! but we are now approaching our "slow season". i can expect to work about 6 hours and "walk" with $30 if i'm lucky. so, my $$$ is so much like the ocean i live near: ebb and flow.
i realize all these decisions i've made were BY CHOICE. my back kills me after a night of work, but i have the killer legs to prove i wait tables. i meet incredibly awesome people who make me love my job. and then there are those who have told me "i'm just a waitress" and to "get a real job", that have resulted in me feeling worthless, running off to the bathroom to cry, and souring my whole night (sorry to those who i had to wait on afterwards!). it IS more then running to and fro a 105 degree kitchen (watch how bad your server's sweating on a friday night...and try NOT to tell them it's a "bit chilly" in the restaurant!) but it's our choice and it's not really that much harder OR easier then any other job out there.
if you guys made it all the way through, thank you. and, i would really like you to
take the pepsi challenge, that i mentioned earlier.
=)
P.S. READ this book (servers, customers, whoever- it's awesome. it's not bitter at all! really. it's sweet and has a lot of insight.)
waiting: true confessions of a waitress