i know nobody reads this, but i need to get this shit off my chest somewhere.
people are fucking idiots. i changed my name about a month ago, and about a week after that i went to go change it with my bank. everything seemed to have gone fine, and the woman working with me told me i could expect to receive a new debit card as well as new checks in about 2 weeks. well, by today i still hadn't received anything, and it's been 3 weeks, so i decide to call the bank. i tell the person on the line the whole situation, how i'd had my name changed and all that, and was told a new card would be sent to me, well as it turns out, that's not true. i was apparently supposed to have ordered a new card. i was pissed that i'd been waiting for so long because i'd been told the wrong thing, but whatever, i ask if i can get a new one sent to me. she says that if i do that, the card i have now will be de-activated. wtf? i can't have my card de-activated right at that moment as i was unprepared, so i decide i'll call back after i've taken enough money out to last until i get the new one, and hang up.
then i decide to figure out the check situation, and have to call a different number for the checks. i explain my situation again. the woman on the phone tells me that my name has not been changed with them, and after seeing the name they have for me, starts calling me ma'am, and is telling me that i need to go to the bank to change it. first of all, it's very poor customer service to start calling someone something that they're CLEARLY uncomfortable with, considering i'm going through all of this fucking bullshit to change my name and body. hey, i told you my name is jace, and i sound like a guy, and you didn't think anything of it until you saw my old name, so fuck you. second of all, stop telling me i need to go to the bank when i just told you that i already fucking went to the bank. my name is changed on the bank website, but i guess the check company and my bank have two different records or some shit. whatever, i hang up. i found out i can order checks from other websites, so i just do that and everything's all set.
so back to the debit card situation. i remember that when my debit card was snapped in half* at the beginning of this year, when i called to get a new card, they didn't have to de-activate it and just sent a new one. since my name is jace with the bank, i decide to call and tell them that my card has been damaged and i need a new one to be sent to me. i do just that, and i'm told that that's fine, and that i can still use my card until i get the new one in the mail. what the fuck?!? seriously, what's the difference between if i need a new one cos i have a different name on the one i have now, or if i need a new one cos my old one is damaged?? either way, you are going to be sending me a debit card with my name on it. i don't fucking understand this. i'm glad it all worked out, but i am pissed as hell.
* = this was an equally ridiculous situation also caused by pure stupidity of people who are supposed to be doing their jobs. my debit card was slighting bent near the magnetic strip, but this had never caused any problems. well one day at abercrombie, the woman working (actually, there were 2 of them trying to ring me out) could not figure out how to slide my card. she slid it 5 different times without turning it around or anything and then figured my card must have something wrong with it. seeing that my card was bent, she decided to try and bend it back the other way. well, anyone with half a brain knows that if you bend plastic both ways, it will snap. and that's what happened. she asked if i have another card. uh, what the hell? i'm 19 years old, no i don't have another card. i suggest to her that she tries typing in the numbers manually. her and the other one she was working with look like a lightbulb just went off in their head, amazed at my suggestion of sheer genius, and type the numbers in manually all like "why didn't we think of that?? lol". so i got my sweatshirt in the end, but my card is left snapped in half. another important thing to note is that even after my card is snapped half way down, i'm still able to swipe it through when buying gas, proving that these 2 people were just complete idiots who did not know how to slide a card through.
people are fucking idiots. i changed my name about a month ago, and about a week after that i went to go change it with my bank. everything seemed to have gone fine, and the woman working with me told me i could expect to receive a new debit card as well as new checks in about 2 weeks. well, by today i still hadn't received anything, and it's been 3 weeks, so i decide to call the bank. i tell the person on the line the whole situation, how i'd had my name changed and all that, and was told a new card would be sent to me, well as it turns out, that's not true. i was apparently supposed to have ordered a new card. i was pissed that i'd been waiting for so long because i'd been told the wrong thing, but whatever, i ask if i can get a new one sent to me. she says that if i do that, the card i have now will be de-activated. wtf? i can't have my card de-activated right at that moment as i was unprepared, so i decide i'll call back after i've taken enough money out to last until i get the new one, and hang up.
then i decide to figure out the check situation, and have to call a different number for the checks. i explain my situation again. the woman on the phone tells me that my name has not been changed with them, and after seeing the name they have for me, starts calling me ma'am, and is telling me that i need to go to the bank to change it. first of all, it's very poor customer service to start calling someone something that they're CLEARLY uncomfortable with, considering i'm going through all of this fucking bullshit to change my name and body. hey, i told you my name is jace, and i sound like a guy, and you didn't think anything of it until you saw my old name, so fuck you. second of all, stop telling me i need to go to the bank when i just told you that i already fucking went to the bank. my name is changed on the bank website, but i guess the check company and my bank have two different records or some shit. whatever, i hang up. i found out i can order checks from other websites, so i just do that and everything's all set.
so back to the debit card situation. i remember that when my debit card was snapped in half* at the beginning of this year, when i called to get a new card, they didn't have to de-activate it and just sent a new one. since my name is jace with the bank, i decide to call and tell them that my card has been damaged and i need a new one to be sent to me. i do just that, and i'm told that that's fine, and that i can still use my card until i get the new one in the mail. what the fuck?!? seriously, what's the difference between if i need a new one cos i have a different name on the one i have now, or if i need a new one cos my old one is damaged?? either way, you are going to be sending me a debit card with my name on it. i don't fucking understand this. i'm glad it all worked out, but i am pissed as hell.
* = this was an equally ridiculous situation also caused by pure stupidity of people who are supposed to be doing their jobs. my debit card was slighting bent near the magnetic strip, but this had never caused any problems. well one day at abercrombie, the woman working (actually, there were 2 of them trying to ring me out) could not figure out how to slide my card. she slid it 5 different times without turning it around or anything and then figured my card must have something wrong with it. seeing that my card was bent, she decided to try and bend it back the other way. well, anyone with half a brain knows that if you bend plastic both ways, it will snap. and that's what happened. she asked if i have another card. uh, what the hell? i'm 19 years old, no i don't have another card. i suggest to her that she tries typing in the numbers manually. her and the other one she was working with look like a lightbulb just went off in their head, amazed at my suggestion of sheer genius, and type the numbers in manually all like "why didn't we think of that?? lol". so i got my sweatshirt in the end, but my card is left snapped in half. another important thing to note is that even after my card is snapped half way down, i'm still able to swipe it through when buying gas, proving that these 2 people were just complete idiots who did not know how to slide a card through.
People as individuals are fine (IME), but as a whole are complete idiots. Especially when they are dealing with the unfamiliar, such as people like you. 
