i have braces and the bracket on one of my farthest tooth in the back fell off two days ago, causing the end of the wire to stick outwards, stabbing me in the gums
wax doesnt really help because the wire is very long
(so far ive just been rolling up cotton pads and stuffing them at the side of my cheek)
because dental is not covered, i would have to pay $150-$200 at any dental clinic just to have it snipped off, unless if i go to my ortho which is now an hour away from where i currently live. 2 hours by transit.
yesterday i finally decided to make an appointment with my ortho cus its getting really irritating and the receptionist said it was march break so the dentists were on vacay, but they could call in a hygenist in the morning to come by and cut it off. it was a really warm day yesterday and i didnt check the weather until this morning when i realized there was a huuuuge snowstorm. my boyfriends car is not safe enough to drive in such conditions (no snow tires) especially so far away so i had no choice but to cancel.
i felt horrible knowing that they called the hygenist in, but i didnt have any other choice. i couldnt have possibly cancelled any earlier than i did and when the receptionist got back to me, she yelled at me, mocking me for being unable to brave the weather... then she went on yelling about how i should have checked the weather night before (and even if i did, i still wouldnt have been able to cancel on time because their office would have been closed).
after all the yelling she asked when i wanted to reschedule, and i didnt want to reschdule because of how rude she was and i get really panicky when i get yelled at like that, as if i couldnt feel bad enough for cancelling. i didnt want to be on the phone with her so i said no thanks ill try to fix it myself.... then she undermined my braces emergency by saying "if you dont need to reschedule, then see, its not really an emergency is it? if you can do it yourself? why did you make an appointment? etc etc" i didnt really answer and i just said okay bye, sorry...
she's yelled at me before for canceling 2 appointments in the past, but i let those ones slide
idk. i mean i get being a receptionist and customer service in general is tough, but this is a bit much yeah?
i worry about complaining because im not exactly sure if the receptionist and my ortho are friends or what. i have about less than a years worth of treatment left before i take my braces off and i dont want to have a bad relationship with my ortho. i also kinda worry that she'll take her side
--
+ if i do complain, should i write it or tell her directly? also it'll be a while before i see her next.... so should i call?
wax doesnt really help because the wire is very long
(so far ive just been rolling up cotton pads and stuffing them at the side of my cheek)
because dental is not covered, i would have to pay $150-$200 at any dental clinic just to have it snipped off, unless if i go to my ortho which is now an hour away from where i currently live. 2 hours by transit.
yesterday i finally decided to make an appointment with my ortho cus its getting really irritating and the receptionist said it was march break so the dentists were on vacay, but they could call in a hygenist in the morning to come by and cut it off. it was a really warm day yesterday and i didnt check the weather until this morning when i realized there was a huuuuge snowstorm. my boyfriends car is not safe enough to drive in such conditions (no snow tires) especially so far away so i had no choice but to cancel.
i felt horrible knowing that they called the hygenist in, but i didnt have any other choice. i couldnt have possibly cancelled any earlier than i did and when the receptionist got back to me, she yelled at me, mocking me for being unable to brave the weather... then she went on yelling about how i should have checked the weather night before (and even if i did, i still wouldnt have been able to cancel on time because their office would have been closed).
after all the yelling she asked when i wanted to reschedule, and i didnt want to reschdule because of how rude she was and i get really panicky when i get yelled at like that, as if i couldnt feel bad enough for cancelling. i didnt want to be on the phone with her so i said no thanks ill try to fix it myself.... then she undermined my braces emergency by saying "if you dont need to reschedule, then see, its not really an emergency is it? if you can do it yourself? why did you make an appointment? etc etc" i didnt really answer and i just said okay bye, sorry...
she's yelled at me before for canceling 2 appointments in the past, but i let those ones slide
idk. i mean i get being a receptionist and customer service in general is tough, but this is a bit much yeah?
i worry about complaining because im not exactly sure if the receptionist and my ortho are friends or what. i have about less than a years worth of treatment left before i take my braces off and i dont want to have a bad relationship with my ortho. i also kinda worry that she'll take her side
--
+ if i do complain, should i write it or tell her directly? also it'll be a while before i see her next.... so should i call?