• LAVA Moderator: Shinji Ikari

what is the best approach for dealing with face to face (customers)

HYDRO_CHRONIC

Bluelighter
Joined
Apr 23, 2001
Messages
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my father has a tree service and is about ready to hand it over to me everything ,5 work trucks a chipper,stump grinder ,saws etc ,everything is payed for but the business isn't what it used to be .so so so many people in it now its just crazy anybody with a truckand a chainsaw can undercut you these days .

im thinking of getting out there door to door ,do any of you have any pointers for door to door .this will be alng side all the advertising we do as well .
 
Be as friendly as possible. Understand when "no means no". Don't go door to door at certain times (late at night, early in the morning, Sundays, etc.). Leave a flyer or a business card everywhere you go!
 
I feel your pain. I was once hired by a landscaping company to increase their business. I've also done roofing sales, which required door-to-door knocking as well. IMHO beating doors is the hardest sales tactic there is. Dealing with all the rejection is what eventually caused me to decide to go back to school and swear never to do commission sales again......ever. Some people love door-to-door sales and are quite good at it. In the roofing company, I worked alongside salesmen making 6 figures. Unfortunately I got so fed up with people slamming doors in my face that I walked away from it. Money isn't everything and you couldn't pay me enough to do it again.

I completely agree with what llama said. I will add that IMO approaching businesses is much easier and can potentially be more lucrative than residential doors. Start training your eyes to see trees whenever you drive around. Any business with trees on their property has someone that cuts them. Think apartment complexes, industrial places, nursing homes, basically any place that has trees and a door. The reason businesses are easier is that it tends not to be as much of an invasion of privacy than going to someone's house where there is a probability that someone is home in their undies. Also, the gatekeepers at businesses usually have to be polite when they reject you rather than calling you an asshole. The upside is that, if you can either undercut the competition or somehow convince them that your product or service is better, you can have them sign a year contract and grow your company one business at a time.

Residential neighborhoods are a different animal. You have to deal with people getting angry and even threatening for the sake of protecting their privacy. With homes you're going for quantity rather than quality. It's like taking a bucket with a hole in the bottom and trying to keep it full of sand. You'll lose customers frequently for whatever reason, but it's okay because you're still cramming in more.

A good way to get warm leads is to sign your business up for a lead generating service. There are many out there and they do cost money, but you get leads who are seeking YOU out rather than you seeking THEM out. It's all done online.

Good luck with your new business venture. If you have further questions, post em.
 
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Know your pitch--practice it. Don't just go there thinking that it's going to be like a conversation. It's going to be you giving your 1 min. pitch and hoping they don't slam the door in your face the first 30 secs. Be confident and enthusiastic when you give it. If you seem uncomfortable--your customer will feel it. If you feel uncertain--your customer will not trust you. If you seem bored--your customer will be too.

Remember:
Be confident, excited, and friendly. Smile! :) Be excited about what you're selling and don't forget your goal.
 
good advice ,we used to do just door to door like 15 years ago but,he got into direct mailng ,but when the economy fell and the boom in the illegal aliens doing cheap work around here and northern Virginia and Maryland we lost a lot of business and I mean a lot


som im thinking fuck it ill just get back out there and do it the old fashioned way and look em in the eye
 
Sometimes that can be good if you hand out an easy-to-save flyer or magnet with the company info on it. I have met guys that do tree work, yard work and painting that way. Maybe you could advertise a special that is connected with the company passing from father to son. Good luck!:)
 
That's always a good idea ^ (giving savings out). So you make the customer feel as though you're doing them a favor and helping them out. :)
 
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