tv: airline

[_a_A_C_c_]

the show is on monday nights at 10 and 10:30. it focuses on southwest airlines and the issues that arise. each episode has a theme such as time, kids and such. the episodes consist mostly of angry travellers and how southwest handles them.

based on the show, i would never fly on southwest. planes leave 10-15 minutes before their scheduled departure and southwest makes it appear the customers fault. customers who have missed a flight due to airline delays with their connection are told tough luck. most of the employees they show are rude and very unhelpful.

why would a company agree to be portrayed so negatively? has anyone flown on southwest and had a good/bad experience?

 

[PhreeX]

WTF? Have you EVER WORKED IN CUSTOMER SERVICE?

Sorry, BECAUSE OF THIS I would select SouthWest over any other Airline ... look, and it IS the customers fault... how do you side with a woman that shows up only 40 minutes early on a Monday durring the Holiday Season, misses her flight, and blames SouthWest? No, anyone that has worked customer service can relate to this... I have yet to se ANYTHING that was not the fault of the customer with the exception of the overbookings (all airlines and hotels do this) and the one clueless gate agent that closed the door 3 minutes before departure when it should be closed only 2 minutes in advance, or that ladies weddign dress that was destroied... I have not only seen every episode but have them recorded on my DVR, do you blame them for wanting proof a child is under 2 when it written policy that for any child under 2 proof of age must be brought? Should they find a woam a seat on ANOTHERAIRLINE when they arrive late, miss their flioght... or like that one asshole, who had 145 minutes to make a connecting flight but went outside past security for a smoke, and then got caught comming back in security and missed his flight so he DEMANDED they give him a hotel room? ... all the drunks they have to deny boarding to ...

Having worked customer service I think this show has done nothing but GREAT THINGS for their company, and if it pisses you off, well, yer probably the type that arrives 30 minutes before yer flight is to leave, misses the plane and demands to be comeopnsated with a free ticket ...

Plus I got to see the episode with Eddie and JoBo, who I used to listen to every morning when I was in like 6th grade liiving in Illinois ... I still remember their protest when the station made them take away "No Panties Thursday" (they locked themselves in the studio all day long) ... memories, ahh memories...

In short: If you have ever worked in customer service, you will LOVE THIS ... it really shows how STUPID the customer can be ....

 

[blahblahblah]

I liked this show, or at least it wasted a 1/2 hour efficiently...

I have flown South-West a few times and never had a major problem plus they used to (still do?) have affordable flights.

Why would a company choose to be portrayed in a negative light?

Publicity (thats the bottom line), getting there names imbedded into the publics consciousness. IMO I really didnt even think that the show portrayed SW that bad, it just showed all the bullshit that they put up with day-in-day-out.

If anything they agreed to do the show to show how a airline company has to deal with the complete asinine daily shit from the public and bring that to light rather than focus on the flying/airlines negativity that can be tied to 9/11. Maybe help take the publics focus off the 'fear of flying' and to show that the Airlines are safe by consciously making the show funny which lays the ground work in ones mind to associate Airlines with laughter, which in turn lightens the mood of an individual the next time they think of flying/airlines/planes/etc.

Far-fetched...? Maybe but completely possible, yes...

You used to listen to Eddie and JoBo Phreex...bumpin B96...lol

 

[drrty grrl]

yeah i'm gonna have to disagree with you animal_cookie.
first of all i haven't really flown all that much in my life, but i do know that it is important & essential that when flying, that you get to the airport early enough and to expect that there may be some kind of delay-no matter what. it amazes me how ignorant the majority of these passengers really are. arriving with practically no time to spare & then blaming it on the airlines/security & expecting a compensation. i'm glad i don't work in any kind of customer service anymore. i really don't know how SW employees keep their cool. sometimes i find myself getting wriled up watching the show & yelling at the tv!
the only thing that has bothered me about the show was when a passenger was told he needed to buy an additional ticket because of his size~and he wasn't even that big!! thankfully it was a business trip & his company paid for it.
i think it's a good show though...i'm all about reality shows these days!