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Misc Pharmacist treating me like scum

Artificial Emotion

Bluelighter
Joined
Jan 19, 2009
Messages
5,314
Location
UK (Kent)
Is there any way I can get the pharmacist at my local Boots pharmacy to a) serve me promptly and b) be more respectful? I had to wait there for 2 hours while the other customers had to wait 5-7 mins at most. I know for a fact the methadone is prepared in advance so it's this particular woman pharmacist since all the other pharmacists don't seem to have the issue as the regularly serve me in 2-5 mins. She however regularly makes me wait at least 1 hour and is down right rude and disrespectful.

I remember signing some agreement with the pharmacist where I promised not to show up high or drunk etc. and their part of the deal was that they would serve me promptly and respectfully. I doubt if it's legally binding lol but do you think I can use it to complain? Who would I complain to? My methadone clinic? My GP? Another pharmacist? Her Boss?

When I go there I always dress well, I am polite and clean so I tend to think it's a prejudice towards addicts rather than me especially since all the other pharmacists are pleasant to deal with.
 
Talk to her manager and let them know the horrible disrespectful way she was treating you and tell them your calling coporate and complain about her by name and the manager too if they weren't helpful. Or switch pharmacys. I work in a chain and our managers will do anything to avoid a complaint to coporate. I've never had to put up with that and I'm scripted suboxone and buy needles often.
 
^ Thanks for your reply.

The problem is that because of where I live it's the only pharmacy I can go to.

I might try writing a letter to her manager if there is one.
 
Yeah call and complain to manager/store owner.

If that doesn't work call corporate office. (If they have one)
 
Do you have something like a college of pharmacists there? After a manager, that's who I would be going to, they oversee the licences.
 
That's a shame you deserve respect like anyone else.

I once got totally embarrassed by a pharmacist in one of these stores, OK it was my third time buying co-codamol in as many weeks, but for the pharmacist to come storming over and snatch the box from the young till assistant's hands and say "I'll deal with this (scum) customer" and then start lecturing me and asking my why I was buying these pills was a bit over the top to say the least.

Maybe this will help, found it on a NHS website: (http://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Pages/pharmacistsandchemists.aspx)

Any complaint regarding a pharmacist, pharmacy technician or the owner of a pharmacy should be made in writing to the General Pharmaceutical Council.
You can raise a concern by completing the online complaints form (PDF, 121kb) and returning it to the General Pharmaceutical Council, either by email [email protected] or by post:
Raising a concern
General Pharmaceutical Council
129 Lambeth Road
London
SE1 7BJ
Tel: 020 3365 3603
Find out more about how to complain in our NHS complaints section.
 
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If you ever frequent the Pain Management Megathread you'll see this is a common occurrence for a lot of us who've taken methadone for pain management. Fentanyl? Fine. Oxycodone? Fine. Morphine? Fine. Tapentadol? Fine. Methadone..? Wow.

I was only on it for a short while but thank goodness for that. I've never felt like such a second class citizen when going to the shops. Because I get a lot of prescriptions throughout the year I bought a prescription prepayment card and when I ticked the box to say I had one I was told that 'most of you lot seem to have one of them'... I've honestly never felt so fucking cheap so I made a point of saying 'Most of us what? Pain management patients?' to which I got a 'Yeah. Okay. Sure.' It may sound petty but in front of other people... man, I felt so mugged off.

I used to read some of the negative experiences of people on methadone, but whether you're an opium addict or a pain management patient, the pharmacist is always over enthusiastic at poking their nose in as to why you're taking it.

I'd write a letter to the store manager and detail all the relevant names, times & dates of events. Be as detailed as possible and clearly state what you're seeking to be resolved.
 
What do you guys think is a reasonable time to have to wait? It's a pharmacy in a larger store and there's only one pharmacist on duty. The queue is probably about 4-5 people long but the people in the main queue only wait say 7 mins max.

Do you think I should have priority over the regular customers seeing as I go 6 times a week and they only go say once a month? I really don't see why it should take this long if it's waiting in the fridge and there's a minimal amount of work done (checking the dosage and signing a piece of paper).
 
If you ever frequent the Pain Management Megathread you'll see this is a common occurrence for a lot of us who've taken methadone for pain management. Fentanyl? Fine. Oxycodone? Fine. Morphine? Fine. Tapentadol? Fine. Methadone..? Wow.

I was only on it for a short while but thank goodness for that. I've never felt like such a second class citizen when going to the shops. Because I get a lot of prescriptions throughout the year I bought a prescription prepayment card and when I ticked the box to say I had one I was told that 'most of you lot seem to have one of them'... I've honestly never felt so fucking cheap so I made a point of saying 'Most of us what? Pain management patients?' to which I got a 'Yeah. Okay. Sure.' It may sound petty but in front of other people... man, I felt so mugged off.

I used to read some of the negative experiences of people on methadone, but whether you're an opium addict or a pain management patient, the pharmacist is always over enthusiastic at poking their nose in as to why you're taking it.

I'd write a letter to the store manager and detail all the relevant names, times & dates of events. Be as detailed as possible and clearly state what you're seeking to be resolved.

Thanks for your helpful post. What I hate is in the new shop the hatch that I have to go to is right next to the queue so all the people I go to church with, my neighbors and people I know often see exactly what it is I'm doing. The reason they have a separate area for methadone users is not to segregate them but to give them privacy. Mind you people like this pathetic excuse for a human below would hate it. These are the sorts of common, ignorant people we have to deal with. It seems like she thinks so little of people like me she doesn't even want to be in the same room as us.


Anger at Boots the Chemist over serving addicts at same time as families

“It’s not right” – Georgina Wylie and Louise Davies want their local Boots pharmacy, in Tamarisk Way, Greenstead, Colchester, to serve drug addicts methadone at set times

First published Wednesday 14 September 2011 in Local News

DRUG addicts collecting methadone at a pharmacy are being given priority over families, a mother has claimed.

1771149.jpg


Louise Davies, from Greenstead, Colchester, says she has been forced to stand in hour-long queues while recovering addicts are seen first at the Boots Chemist in Tamarisk Way.

Mrs Davies regularly goes to the pharmacy to pick up indigestion medicine for her 13-week-old daughter.

The mother-of-three has called for Boots to review its policy and open a separate clinic for people needing methadone – a replacement drug to wean addicts off heroin.

She said: “I have nothing against the patients and understand that they need their medicine.

“But if there are that many methadone takers on the books, the shop should close to see them at a certain time.

“It is not really the kind of thing you want children waiting amongst and they must feel self-conscious having to collect it in front of other people.”

Essi Gooding, a spokesman for Boots UK, said it is in talks with the store to address the issues.

The Essex Drug and Alcohol Partnership says the number of methadone users in Colchester appears to be falling.

Ben Hughes, strategic manager, said: “There is evidence to suggest heroin use has reduced, that’s a national trend born out in Essex.”
 
Around here there's one pharm that dispenses methadone . It couldn't be more obvious. The methadone users take a number (huge piece of plastic) and go to a seperate area.
There is one dedicated person for the "regular" customers. And then it has to be a real pharmacist to dispense the methadone (which looks to be mixed with tang and in a huge pitcher). The pharmacist comes over every 10 min or so.
 
Don't get me started about pharmacists, they are nothing more than glorified bean counters who could easily be replaced by a robot with 10 yr, with no noticeable effects to society.

Despite having worked next door for almost ten years, and sending thousands of patients to them every year to fill scripts I have written, I still have to literally show up wearing scrubs and a name badge with Dr St Clare printed on it before they will go out the back an get my proper pseudoephidrine when I have a head cold.

Your best course of action is to keep an accurate diary of every day, stating arrival time, and eventual dose time. After a month take it to the pharmacist and ask if it is possible to improve things. You should play on the fact they are causing you to lose time at work (even if you don't have a job) and then threaten to escalate the matter to the relevant health complaints board. So long as you are dressed clean, and are polite and respectful, there is no need not to be treated like any other customer who generates income to their business.
 
Do you think I should have priority over the regular customers seeing as I go 6 times a week and they only go say once a month? I really don't see why it should take this long if it's waiting in the fridge and there's a minimal amount of work done (checking the dosage and signing a piece of paper).
No, I think you should be treated like everyone else. Many medications don't need to be mixed or counted, they are given in a sealed box.

I get how frustrating it is to go so often. I have to use a minimum of 3 pharmacies to get the prescriptions I need. I have multiple doctors appointments. Yesterday, on my way to drop off a prescription I couldn't wait, I needed my IV med and didn't feel like doing it right in the pharmacy, especially since they can't help me. I could have gone back, but still wasn't feeling great due to the attack, and knew I'd have another prescription, so I just got both of them today.

While most don't go to the pharmacy as often as you, you don't know what others are dealing with.
 
I'm a pharmacy student- and I'm sorry to hear about the situation- I will say however that pharmacies can be a lot busier than most people would expect from the outside and a lot more goes on behind the counter. It does seem though that she is making you wait longer just to spite you if you are seeing other people wait a drastically shorter time. I would switch pharmacies even if it is a little bit more of a drive. Nothing is worse than waiting that long from someone you know has negative intentions towards you
 
I am acutely aware of how busy they can get, even if it doesn't appear that way. This is the reason why I've been so reluctant to speak up, since I don't want to make waves when they're just struggling. However its become obvious now there's more to it like you say. I've started a diary listing how long I wait and hoe long all the other customers have to wait in comparison. Hopefully after a week it might help my case.

BlueIV if the other customer had to come in every single day they should make privisions to allow that customer to be served faster in my opinion, so being on methadone doesn't make me special. Whether or not we agree on that is besides the point though, because every other pharmacist serves me promptly due to the freqency with which I go in. In other words, it is the pharmacy policy and this pharmacist is going against that policy because she doesn't like my lifestyle choices. If you had to spend at least 10 hours of your time standing around each week waiting you might change your mind. Maybe I'm wrong though, who knows.

Now all this is moot because it is going the other way. I am waiting 40 mins to 2 hours instead of the normal 2 mins and all other customers are being made to wait 7 mins tops. So really I'm not even demanding prerrential treatment, just equal treatment.
 
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I agree you deserve equal treatment, but not preferential . There are so many ways to cut that pie.
I could argue I deserve preference (and I kind of feel I do) as I am always there and my meds are a fortune ( just one is 5,800$ every 7 weeks, and I'm on far more than that)... Or by sickness- sometimes I'm in misery and wish I could hop the line. But I wait, with the commoners and fools who have questions about vitamin C.
 
I will never go to a Kroger pharmacy again. I was with my bud and he needs testosterone but he didn't have the right type of syringe . They treated him like he was a junkie and we schooled the manager and left. They need to mind their own business and take care of our needs. I'm glad my pharma-chick is so cool. I go at like 5AM when no one is there and we just talk drugs.
 
Find a good pharmacy and try and stick with it. Drugs I've found difficult to deal with them on are of course addy and testosterone.


"Call a fucking manager we've got a damn juice head tweaker on our handz"
 
Dress like a tramp be filthy and smell bad and they'll want to serve you fast to get rid of you.
 
I think 421's onto something. The more uneasy you make the other customers , the more they'll want you out ASAP.
Try rocking back and forth, talking to yourself, don't shave or shower, and keep snorting your snot really loud up into your nasal stratosphere. While creepily smiling and winking at anyone under 12. That should speed things up.
 
I agree you deserve equal treatment, but not preferential . There are so many ways to cut that pie.
I could argue I deserve preference (and I kind of feel I do) as I am always there and my meds are a fortune ( just one is 5,800$ every 7 weeks, and I'm on far more than that)... Or by sickness- sometimes I'm in misery and wish I could hop the line. But I wait, with the commoners and fools who have questions about vitamin C.

It's not so much a right, but common sense. If the person is coming in at exactly the same time every day it's easy to anticipate when they are going to come and to prepare it beforehand. If this is the case and it's the policy of the pharmacy to prepare the medication first thing in the morning then I see no reason why the pharmacy should make that patient wait as long as the other customers arbitrarily just in the interest of fairness. Seeing as coming in every day is a burden then why shouldn't they try to help out if they can?

If you were very sick and you came to the pharmacy and you looked awful not only would the other customers (like myself at least) offer to allow you to go first but the pharmacy would probably try to accomodate you as well. I do agree with you, it's not your right but it just makes sense to help people out if you can.

Anyway if I am honest I would be happy if I had to wait twice as long as the other customers, never mind less time.
 
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