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Basil Fawlty: May I help you, madam?
Mrs. Richards: Are you the manager?
Basil Fawlty: I am the *owner*.
Mrs. Richards: What?
Basil Fawlty: I am the owner.
Mrs. Richards: I want to speak to the manager.
Basil Fawlty: [impatiently] I am the manager, too.
Mrs. Richards: What?
Basil Fawlty: I am the manager *as well*.
Manuel: [confirming Basil's identity] Manajer, him manajer.
Mrs. Richards: Oh. You're Watt.
Basil Fawlty: [confused] I'm the manager.
Mrs. Richards: What?
Basil Fawlty: I'm the manager.
Mrs. Richards: Yes, I know, you've just told me; what's the matter with you? Now listen to me. I specifically requested a bath for my room. When I pay for a bath, I expect to get a bath.
Basil Fawlty: You've *got* a bath.
Mrs. Richards: I'm not paying seventeen-pounds-fifty per night plus VAT for a room without a bath.
Basil Fawlty: [indicating private bath in adjoining room] There is your bath.
Mrs. Richards: You call that a bath? It's not big enough to drown a mouse. It's disgraceful.
Basil Fawlty: [sotto voice] I wish you were a mouse; I'd show you.
Mrs. Richards: [standing next to the window] And another thing: I asked for a room with a view.
Basil Fawlty: [aside to Manuel] Deaf, mad, *and* blind.
[to Mrs. Richards as he makes a show of inspecting the view]
Basil Fawlty: This is the view as far as I can remember... Yes... Yes, this is it.
Mrs. Richards: When I pay for a view, I expect to see something more interesting than that.
Basil Fawlty: That is Torquay, madam.
Mrs. Richards: Well, that's not good enough.
Basil Fawlty: Well, might I ask what you expected to see out of a Torquay hotel bedroom window? Sydney Opera House, perhaps? The hanging gardens of Babylon? Herds of wildebeest sweeping majestically...
Mrs. Richards: Don't be ridiculous. I expect to be able to see the sea.
Basil Fawlty: You *can* see the sea. It's over there between the land and the sky.
Mrs. Richards: I'd need a telescope to see that.
Basil Fawlty: Well, might I suggest you move to a hotel closer to the sea.
[sotto voice]
Basil Fawlty: Or preferably in it.
Mrs. Richards: Now listen to me. I'm not satisfied, but I've decided to stay here. However, I shall expect a reduction.
Basil Fawlty: Why? Because Krakatoa's not erupting at the moment, or...
Mrs. Richards: No. Because the room is cold, the bath is too small, the view is invisible, and the radio doesn't work.
Basil Fawlty: No, the radio works.
[sotto voice]
Basil Fawlty: You don't.
Mrs. Richards: What?
Basil Fawlty: But I can fix it, you see.
[sotto voice]
Basil Fawlty: You scabby old bat.
[Turns up the in-wall radio full blast to prove it works. Manuel jams his hands over his ears]
Basil Fawlty: [shutting it off] I think we got something then.
Mrs. Richards: What?
Basil Fawlty: [louder] I think we got something then.
Mrs. Richards: What are you doing?
Manuel: [still with hands tightly over ears] QUÉ?
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Hehe, saw that episode lastnight. Had me in tears! Lol!